Customer Success Manager

London, England, United Kingdom · Customer Success

Description

Are you passionate about building relationships and partnering with clients to help them achieve their goals? Want to work for an fast-paced technology company?

Feefo is a multi-award winning company, recently recognised by the Sunday Times as one of the fastest growing technology companies in Europe. We work with some of the best known brands to harness the power of customer reviews to generate consumer insight, enhance online visibility, grow sales conversions and provide valuable customer insights and analysis.

As a customer success manager your role is fundamental to the success of our business, partnering with customers to retain and grow both relationships and revenue. Our existing CSM team are fantastic. They are collaborative, fun, passionate about our customers; everything we think about, live and breathe is all about the customer experience.

Due to our continued growth we now have an opportunity for a passionate, results driven, empathetic individual to join our team. You’ll have responsibility for managing, developing and retaining a portfolio of customers delivering a world class service, working with internal stakeholders communicating feedback to continually evolve and innovate our service and product.


Requirements

About you:

Benefits

What do you get out of it?

We prefer incredible talent to enquire about roles directly – because of this, we do not accept candidates through agencies.

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